AI chatbot builder
Build an AI chatbot for your business, without writing code.
Choose what you want the chatbot to do, give it your business information, preview it and deploy. This is how it works, what to prepare, and what to expect.
What you need before you start
A chatbot is only as good as the information behind it. The agent answers from the knowledge base you provide, so the most useful preparation is gathering what you already tell customers, in writing, in one place.
- Your frequently asked questions and the answers you actually give.
- Policies: returns, cancellations, shipping, deposits, warranties.
- Hours, locations, service areas and contact details.
- Products or services, with the details customers ask about.
- A list of topics the chatbot should not answer and should hand to a person, such as complaints, refunds above a set amount or anything legal or medical.
How to build it, step by step
1. Pick the job
Novam Agents offers live chat support, an FAQ and knowledge bot, an appointment booking bot, a lead qualifier, an e-commerce support agent and an AI phone receptionist. Start with the one that matches your most common customer need.
2. Configure
Enter your business name, paste in your knowledge base and choose a tone. The configuration screen is point-and-click.
3. Preview
Try the live demo before you commit. Ask it the questions your customers ask and see where the answers are thin.
4. Deploy
Deploy and you get a live agent URL and a dashboard link by email.
5. Review and improve
Every conversation is logged. Read them, find the gaps and update the knowledge base. Changes go live right away.
How to make the chatbot accurate
The common failure of business chatbots is confident wrong answers. You reduce that by giving the agent specific, current information, by keeping the knowledge base short and unambiguous, and by reviewing real conversations in the first weeks. When a question is not covered, the right behavior is to say so and escalate; the agent is set up to escalate by email with the full conversation so that you can follow up.
Keep the knowledge base current. If your prices, hours or policies change, update it the same day. An out-of-date chatbot is worse than no chatbot.
Need more than a chatbot?
Self-serve agents cover the common cases. If you need the agent to work inside your own systems (your CRM, your booking software, your inventory) or across several channels, the NOVAM team can scope and build a custom agent. Read about custom AI chatbot and agent development, or book a free call and we will tell you whether self-serve will do.
Frequently asked questions
Do I need to code to build an AI chatbot?
No. Everything is point-and-click: pick a use case, enter your business details and knowledge base, preview and deploy.
How long does it take?
Most agents go live in under 5 minutes once you have your information ready.
Will it make things up?
It is designed to answer from your knowledge base and escalate when it cannot. No AI is perfect, so review conversations and keep the knowledge base current.
Can I change it after it is live?
Yes. Update the knowledge base or tone from your dashboard and changes go live instantly.
Can I cancel anytime?
Yes. Plans are month to month with no contracts. See the terms of service for details.
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